Training for Public Sector
Learning and Development, if undertaken widely across public sector organizations, could help overcome some of the social and cultural barriers to change. Public sector organizations and civil servants around the world have faced the challenge of responding to the COVID-19 pandemic while adapting to remote work environments and delivering services for their citizens. The pandemic revealed critical needs and gaps in the digital capabilities of government entities, prompting many nations to increase their investments in advanced technologies on the path to digital transformation. As Microsoft CEO, Satya Nadella, noted during his company’s April 2020 earnings call, “We’ve seen two years’ worth of digital transformation in two months.” Around the world, this trend has been particularly visible at all levels of government.
Public sector organizations are dealing with large and varied changes in their operating environment. Many traditional practices are no longer delivering the results that are expected or needed. There are pressures to perform, to meet changing expectations of government, and to build trust that government can meet the needs of citizens. There is a need to lift productivity and effectiveness, and to work with citizens in new and more inclusive ways. These pressures mean that public sector organizations will need to look to innovative approaches to meet the demands placed upon them. Organizations need to integrate innovation as part of their core activities. This means that they need to systematically put in place processes for the identification of problems, the generation of ideas, the formalization of business cases, implementation of promising projects, evaluation, and the diffusion of results. The beginning of the innovation process is the identification of problems where an innovative response is required. If the reason for innovation is not clear, then the inevitable hurdles faced in introducing a new way of thinking or doing things will be much harder, and the other stages of the process much trickier than they need to be. i.e. if it is not clear what the problem being solved is, then assessing which new ideas will be useful will be hard, and effort could easily be wasted on exploring ideas that will not thrive. Effectively identifying problems relies on learning – learning what is not working, what might be possible, or what might be potential problems. Learning is also a fundamental part of the overall innovation process. The learning process ensures that innovation is tailored to an organization’s needs and context and is adapted across an organization and its ecosystem. Innovation without learning is luck, and governments cannot rely on luck or chance to answer citizen’s expectations.
Public sector organizations have always had to learn (and the public sector has a long history of innovating) however, two issues suggest that particular attention needs to be given to learning for innovation:
- Learning completely new things is different and more difficult than learning things that are already well understood. Innovation is an uncertain and exploratory process and involves different considerations than learning about existing things where the process is better understood.
Public sector organizations are operating in a context of constant new information which makes the scale and scope of learning needed very different from the world in which public services evolved.
If learning has a clear purpose then it provides a framework for individuals to approach it and a way to understand it as part of their job. It can help them accept that in a world of constant new information,
learning must be ongoing, rather than something seen as tied to formal education and the early stages of life.
Why Brihha in Public Sector
Brihha LMS helps streamline the training process considerably and provides valuable and relevant information to the government employees keeping them in tune with the changing needs of the public sector. Here is how Brihha LMS Suite can simplify the process of training and development for government organizations:
- Creates a blended training environment
- Saves cost and time
- Encourages interaction and communication
- Anywhere, Anytime learning
- Consolidated Data
- Data Security
- Performance Tracking
Besides all of the advantages listed above, Brihha also has the capability to be accessible on a bandwidth as low as 2G, making it a top LMS for Public Sector.